CXA Announcement

The Customer Experience Management Africa Summit has seen growth that was beyond even our wildest dreams. We are proud to be the first, and for many the only choice in customer experience networking, peer-to-peer learning and innovative solutions and technology for the CX industry in Africa.

It is this growth and our desire to keep focusing on making CEM bigger, better and fresher every year for our delegates. In light of our desire to focus on making the 2018 CEM conference a global flagship CX event, we have made the difficult decision of hosting the Customer Experience Africa awards every two years and not annually.

The move not only allows CEM to focus on stepping up to deliver a global best practice experience for 2018 but gears us to invest in what we hope to be the most prestigious CX awards outside of the United States in 2019.

For any questions please feel free to contact the Kinetic marketing department at here.



This is the opportunity for individuals and companies to be recognised for excellence in the fastest growing discipline in African business.


CXA Omni-channel Champion

This award will be given to the company that delivers its services seamlessly across and all channels. It drives a highly consistent customer experience between these channels.  This organisation fully understands its customers, their preferred channels, and the stages its customers are on a customer journey.  This organisation’s overall message is experienced through every interaction that the customer has with the brand, regardless of channel, department, area of the business, etc.

CXA Customer Insights Award

This award will be given to the truly customer focused organisation that has used a new customer insight to significantly shift and influence their business to change – from capturing the customer insight, analysing the customer feedback and transactional data, to implementing the insight/s in product, processes, change in business model or delivery that reflect the findings.

CXA Customer-centric Culture Award

This award will be presented to an organisation that has integrated a customer-centric culture into their company.  The employees of the company have knowledge of the organisation’s customer experience vision from the bottom line up to senior management and executives. 


CXA Digital Innovator

This award will be given to the company that has successfully implemented innovative CX solutions and generated positive customer experiences by doing so.  This organisation has been innovative in their approach to their digital interaction with customers, and enabled customers to interact with the brand via a platform of their choice seamlessly.

CXA Game-changer Award

This award will be given to the company that has significantly enhanced and transformed the customer experience for their organization. This person/company has significantly changed the customer’s perception of the organization and made it easier for customers to do business with them through a new approach to CX.

The CX practitioner

This award will be given to the person who has made a significant impact on the customer experience management industry.  They have achieved a high level of practical CX knowledge and great overall experience through customer focused things. They have been innovative in their approach to the industry. They inspire, mentor, and share.


For any questions please feel free to contact the Kinetic marketing department at here.


Our panel of experienced CX leaders assisted with category development and assessment of the award finalists.

Ian Golding

Certified Customer Experience Professional

Chantel Botha

Customer Experience Consultant, BrandLove

Mike Joubert

Founder, The Billybo Group

Julia Ahlfeldt

CX Consulting



Hosted every two years in South Africa's Destination Capital

Cape Town

Supporting Organisations