CXA Welcome

The Customer Experience Africa Awards showcase and celebrate the pinnacle of customer experience on the African continent. Hosted at CEM Africa the largest gathering for customer experience professionals from the tip of Cape Town to the top of Cairo, the CXA Awards are not to be missed.

A glamorous affair with some serious credibility up for grabs the gala evening attracts the movers and shakers of African businesses who take customer experience to the exceptional.

With six prestigious category awards up for grabs 2019 will be the most competitive year to date!

For any questions please feel free to contact the Kinetic marketing department at here.

 

CXA CATEGORIES


This is the opportunity for individuals and companies to be recognised for excellence in the fastest growing discipline in African business.

 

CXA Omni-channel Champion

This award will be given to the company that delivers its services seamlessly across and between all channels.

CXA Customer Insights Award

This award will be given to the truly customer focused organisation that has used a new customer insight to significantly shift and influence their business to change. 

CXA Customer-centric Culture Award

This award will be presented to an organisation that has integrated a customer-centric culture into their company.   

 

CXA Digital Innovator

This award will be given to the company that has successfully implemented innovative digital CX solutions and generated positive customer experiences by doing so. 

CXA Game-changer Award

This award will be given to the company/person who has significantly enhanced and transformed the customer experience for their organization.

The CX practitioner

This award will be given to the person who has made a significant impact on the customer experience management industry. 

 

For any questions please feel free to contact the Kinetic marketing department at here.

JUDGES


Our panel of experienced CX leaders assisted with category development and assessment of the award finalists.

Ian Golding

Certified Customer Experience Professional

Chantel Botha

Customer Experience Consultant, BrandLove

Mike Joubert

Founder, The Billybo Group

Julia Ahlfeldt

CX Consulting

 

2019

Hosted every two years in South Africa's Destination Capital

Cape Town


Supporting Organisations