• Theme: “Afro-Chic”
    Entries Open: 12 April 2018
    Date: 31 July 2018, CTICC East, Cape town
    African CX

The 2nd Annual Customer Experience Africa Awards

The CX Africa Awards recognises the most influential brands operating in the CX sphere, leveraging customer experience to enhance their brand and the way that they interact with customers across all platforms. The nominees inspire change and development in the African customer experience industry with the notion of bettering the CX industry as a whole across organisations.

The inaugural CX Africa Awards is linked with the Customer Experience Management Summit and aims to bring together the top CX innovators in front of a panel of industry expert judges in a gala dinner evening displaying and awarding CEM leaders in Africa.

31 July 2018, CTICC East Wing, Cape Town



This is the opportunity for individuals and companies to be recognised for excellence in the fastest growing discipline in African business.


CXA Omni-channel Champion

This award will be given to the company that delivers its services seamlessly across and all channels. It drives a highly consistent customer experience between these channels.  This organisation fully understands its customers, their preferred channels, and the stages its customers are on a customer journey.  This organisation’s overall message is experienced through every interaction that the customer has with the brand, regardless of channel, department, area of the business, etc.

CXA Customer Insights Award

This award will be given to the truly customer focused organisation that has used a new customer insight to significantly shift and influence their business to change – from capturing the customer insight, analysing the customer feedback and transactional data, to implementing the insight/s in product, processes, change in business model or delivery that reflect the findings.

CXA Customer-centric Culture Award

This award will be presented to an organisation that has integrated a customer-centric culture into their company.  The employees of the company have knowledge of the organisation’s customer experience vision from the bottom line up to senior management and executives. 


CXA Digital Innovator

This award will be given to the company that has successfully implemented innovative CX solutions and generated positive customer experiences by doing so.  This organisation has been innovative in their approach to their digital interaction with customers, and enabled customers to interact with the brand via a platform of their choice seamlessly.

CXA Game-changer Award

This award will be given to the company that has significantly enhanced and transformed the customer experience for their organization. This person/company has significantly changed the customer’s perception of the organization and made it easier for customers to do business with them through a new approach to CX.

The CX practitioner

This award will be given to the person who has made a significant impact on the customer experience management industry.  They have achieved a high level of practical CX knowledge and great overall experience through customer focused things. They have been innovative in their approach to the industry. They inspire, mentor, and share.



Entries Open: 12 April 2018

Entries Close: 30 June 2018

Finalists Announced: July 2018


Our panel of experienced CX leaders assisted with category development and assessment of the award finalists.

Gareth Pritchard


Julia Ahlfeldt

CX Consulting

Prof. Adre Schreuder

CEO, Consulta


31 July 2018

Hosted at Cape Town International Convention Centre

Cape Town

Book your Table or Seat Today!

Supporting Organisations