The CXA Awards are co-located with the Customer Experience Management Africa Summit. Click here to visit the CEM website


Julia has dedicated her career to helping organizations gain market leadership through customer-centricity. She has worked with blue chip clients to deliver on their brand promise and foster customer loyalty through great experiences. Originally from the USA, she is now one of the foremost Customer Experience experts in South Africa. Julia leverages her knowledge of global best practices and understanding of the local market to create customized solutions that unite organizations around the customer. Julia is a Certified Customer Experience Professional (CCXP), an internationally recognized accreditation held by only a few people in South Africa.

Customer Experience Specialist, Brand Union