The first Customer Experience Africa Awards nomination round will be closing soon and we are still looking for Africa's omni-channel champion. The Customer Experience Africa Omni-Channel Champion award will be given to the company that delivers its services seamlessly and drives a highly consistent customer experience between and across all channels.
This organisation fully understands its customers, their preferred channels, and the stages its customers are on a customer journey. This organisation's overall message is experienced through every interaction that the customer has with the brand, regardless of channel, department, area of the business, etc. It's time to distinguish the best from the rest, and influence the laggards to compete for their customers' loyalty.
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