Finalists

Congratulations to all CXA finalists. Winners will be announced on the evening of the awards, 15 August 2017

Landile Chauke

Individual only

Leshani Pather

Individual only

Debbie Akwara

Individual only

Adeyinka Isioye

Individual only

Renier Janse Van Vuuren

Individual only

Andrew Esemezie

Company and individual

Tumelo Faith Komape

Company and individual

Nicki Hill

Company and individual

MultiChoice Pty Ltd

Company and individual

Masood Bhamjee

Company and individual

Lulalend

Company only

MultiChoice Pty Ltd

Company only

SNAPnSAVE

Company only

GT Bank

Company only

Spree.co.za/Media24

Company only

Currencies Direct South Africa

Company only

COMMERCIAL BANK OF AFRICA

Company only

MTN Nigeria

Company only

Woolworths Financial Services

Company only

Multichoice

Company only

Momentum

Company only

Barclays Africa Group Limited

Company only

Capitec

Company only

Multi Choice Pty Ltd

Company only

Genii Analytics

Company only

SNAPnSAVE

Company only

BookNow

Company only

Gauteng Office of the Premier

Company only

Platform5 Digital

Company only

Mpilo Technologies (Pty) Ltd

Company only

Awards Categories

 

CXA Omni-channel Champion

CXA Omni-channel Champion: This award will be given to the company that delivers its services seamlessly across and all channels. It drives a highly consistent customer experience between these channels.  This organisation fully understands its customers, their preferred channels, and the stages its customers are on a customer journey.  This organisation’s overall message is experienced through every interaction that the customer has with the brand, regardless of channel, department, area of the business, etc.

CXA Customer Insights Award

CXA Customer Insights Award: This award will be given to the truly customer focused organisation that has used a new customer insight to significantly shift and influence their business to change – from capturing the customer insight, analysing the customer feedback and transactional data, to implementing the insight/s in product, processes, change in business model or delivery that reflect the findings.

 

CXA Customer-centric Culture Award

CXA Customer-centric Culture Award: This award will be presented to an organisation that has integrated a customer-centric culture into their company.  The employees of the company have knowledge of the organisation’s customer experience vision from the bottom line up to senior management and executives. 

CXA Digital Innovator

CXA Digital Innovator:  This award will be given to the company that has successfully implemented innovative CX solutions and generated positive customer experiences by doing so.  This organisation has been innovative in their approach to their digital interaction with customers, and enabled customers to interact with the brand via a platform of their choice seamlessly.

 

CXA Game-changer Award

CXA Game-changer Award: This award will be given to the company that has significantly enhanced and transformed the customer experience for their organization. This person/company has significantly changed the customer’s perception of the organization and made it easier for customers to do business with them through a new approach to CX.

The CX practitioner

The CX practitioner: This award will be given to the person who has made a significant impact on the customer experience management industry.  They have achieved a high level of practical CX knowledge and great overall experience through customer focused things. They have been innovative in their approach to the industry. They inspire, mentor, and share.

Judges


Find out more about our judges for the 2018 CXA Awards

Gareth Pritchard

CEO, BPESA

Julia Ahlfeldt

Customer Experience Specialist, Brand Union

Prof. Adre Schreuder

CEO, Consulta