Ninzi-Connect is a telecommunications and customer engagement solutions company. Ninzi- Connect have over 20 year’s experience in providing contact centre management solutions which add value to customer experience. Ninzi-Connect solutions include call automation, interactive voice response, workforce optimisation, interaction recording, quality management, business analytics and automation. Our solution offerings are designed to create productive business processes and drive performance in the contact center and back office environments. Ninzi-Connect offer products and professional services for Unified Communications which include:

  • Inbound handling of Voice, Email, SMS, Web Chat, Instant Messaging and Fax
  • Outbound call automation for predictive, progressive and preview dialling
  • Integral Interactive Voice Response (IVR) for call automation and self-service delivery
  • Integral Voice and Screen Recording for compliance and quality management
  • Back Office Optimisation with integrated Workforce Management, Scheduling, Forecasting and Performance Management.
  • Desktop Analytics and Automation solutions for both the contact centre and the rest of your organisation
  • Custom reporting with support for real-time and historical reports, wallboards, mobile devices across the unified platform.
  • Workforce management systems for staff scheduling, forecasting, tracking, real-time adherence and agent productivity reporting
  • Customised service engagements to facilitate technology deployment for their maximum business benefit.
  • Application development and Computer telephony integration.
  • Certified trainers provide extensive training.
  • A structured methodology for implementing complex contact centre technology solutions.
  • Maintenance and support services.

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