CXA Omni-Channel Award
Company only

CXA Omni-channel Champion:

This award will be given to the company that delivers its services seamlessly across and between all channels. It drives a highly consistent customer experience between and across all channels. This organisation fully understands its customers, their preferred channels, and the stages its customers are on a customer journey. This organisation’s overall message is experienced through every interaction that the customer has with the brand, regardless of channel, department, area of the business, etc.