Category Sponsor: CXA Customer-Centric Culture Award


Delight@Work addresses the “Empathy” pillar in the “6 Pillars of Customer Experience, focusing on emotional intelligence. Delight@Work is an enabler of Customer Centric behavior and we understand that excellent Customer Experience requires a Customer Centric Culture. The underlying company culture determines the behaviours of employees and living the culture is everybody’s responsibility, not just a leadership responsibility, which is whyDelight@Work identifies the specific behaviours that pertain to the individual company culture and provides a Cloud Based Digital Coaching program to address the behaviours. Delight@Work provides a blended learning program combining the Digital Coaching with customised facilitated offline workshops, coaching and mentoring as well as a sustainable and scalable cultural change journey with assessments, visualization, insights, analytics and follow through.


Back to home

For any questions please feel free to contact the Kinetic marketing department at here.